The request is still being processed. Missing documents, outstanding wagering requirements or questions about your payment method can hold up approval. Our team can tell you what is still needed for your request.
SpinMama Withdrawals and Payments
Your withdrawal starts in your account cashier. We review your request, your identity and whether you have met the required wagering. Once we approve it, we pass the payment to your payment provider.
- Withdrawal processing
- Up to 72 hours
- Minimum withdrawal amount
- €50–€120
- Our internal accounting currency
- Euro
Request your withdrawal
- Sign in to your account. In the cashier, go to withdrawals.
- Choose a payment method and amount. We generally pay out through the payment method you used for your deposit. The payment method must be in your name.
- Complete verification. We may request proof of identity, proof of address and evidence of the payment method used.
- Confirm the request. Once our review is complete, we pass the payment to your payment provider.
Logging in does not by itself confirm your identity. We may require additional documents even if you have made a withdrawal before.
How long does a SpinMama withdrawal take?
We may take up to 72 hours to process your request. After that, additional time is needed for the funds to reach your bank account, card or wallet.
Processing with us: We review the withdrawal request. Missing documents or wagering requirements that have not yet been met can delay approval.
After our approval: The payment provider completes the payment. How long it takes to be credited depends on the payment method. Approval therefore does not mean the money has already arrived.
For bank transfers, weekends and public holidays can delay the credit. The 72 hours are not a guaranteed time for the funds to reach you.
Payment methods for deposits and withdrawals
Use a payment method that belongs to you for deposits. Your withdrawal is generally returned through the same method. Some payment methods support deposits only, in which case a different method may be required for the payout.
| Payment method | Deposit | Withdrawal |
|---|---|---|
| Visa and Mastercard | With your own card | Credit to your card via Visa OCT or Mastercard Payment Transfer; your bank may reject the payment |
| Bank transfer | From your own bank account | Additional transfer time and possible fees from intermediary banks |
| Cryptocurrencies | Using the correct currency, address and network | To your receiving address on the correct network; our account checks still apply |
The methods and limits shown in your account cashier apply to your request. If a refund to the original payment method is not possible, our team will explain the next steps. Using a different method does not bypass verification or wagering requirements.
€50–€120
Minimum amount and withdrawal limits
The minimum withdrawal is between €50 and €120. The amount shown in the cashier for your account and payment method applies to your request.
Daily, weekly and monthly limits may differ. A higher loyalty level can also increase your withdrawal limit. A promotion may set additional limits.
For winnings above €10,000, we may split the payout into monthly instalments of no more than €10,000 until the full amount has been paid.
Euro, conversion and fees
Our internal accounting currency is the euro. If you pay in another currency, conversion by your bank or our payment service provider may cause the final amount to differ from the amount originally shown.
For bank transfers, intermediary banks may charge additional fees. These bank fees are capped at the equivalent of €16. The relevant bank sets the fee.
Verification before withdrawal
We only pay out once your account has been fully verified. This may require a passport or identity card, proof of address and evidence relating to the card used. If necessary, we may also call you as part of the verification process.
The name on your payment method must match the name on your SpinMama account. Documents must be genuine and fully legible. Unreadable images or mismatched details may lead to further questions.
Verification may already be required when making a deposit. Even if you cancel your withdrawal request, we still need any documents we have already requested.
Deposit, bonus and required wagering
Active deposits must be wagered at least three times before a withdrawal. With a €100 deposit, that means at least €300 in total bets. This refers to the sum of your stakes, not the amount of your winnings. The rule also applies without a bonus.
If you have an active bonus, its own wagering requirement, validity period and bet limits also apply. Bonus funds and winnings generated from them can only be withdrawn once the bonus wagering requirement has been met.
If you want to withdraw your deposit before that, the bonus and any winnings generated from it are forfeited. Our withdrawal and verification terms still apply to your remaining real-money balance.
Crypto payments: the address and network must match
The cryptocurrency and your wallet network must match the details for the payment. Bitcoin and Bitcoin Cash are different currencies; sending BTC to a BCH address can result in the payment being lost.
A crypto deposit must meet the minimum amount for the relevant currency. A deposit below that amount may not be processed or refunded. A transfer sent on the wrong network also cannot be reliably recovered.
Crypto payments may incur network fees. Blockchain confirmations may be required before the funds are credited. Your account must also be fully verified for a crypto withdrawal.
Your withdrawal has not arrived yet?
The request has been approved. The payment may still be in transit with the payment provider. For card payments, the bank may also reject the credit.
The amount is different. Currency conversion or fees charged by intermediary banks may cause a difference.
You can reach our team via live chat or at [email protected]. The amount, payment method, date of your request and any transaction number help us identify your payment. We do not need your password or your wallet’s private key.
Questions about SpinMama withdrawals
How long does it take to process a withdrawal?
Processing can take up to 72 hours. After approval, your payment provider needs additional transfer time. Missing documents or unmet wagering requirements can delay approval.
My withdrawal is taking longer than 72 hours. What now?
Our team can help via live chat or at [email protected]. With the amount, payment method and request date, we can check whether documents are missing, wagering requirements are still outstanding or the payment has already been passed to the payment provider. After our approval, their transfer time is added.
What is the minimum withdrawal?
The minimum withdrawal is between €50 and €120. The minimum shown in your account cashier for the selected payment method applies to your request.
Do I need to verify my account before withdrawing?
Yes. We only process withdrawals after full verification. We may also request additional documents for later payments.
Does a deposit without a bonus need to be wagered?
Yes. Active deposits must be wagered at least three times. A €100 deposit therefore requires at least €300 in wagering. A bonus has additional requirements.
Can I withdraw to a different card?
We generally use the payment method used for your deposit. The card or payment account must be in your name. If the original method does not support withdrawals, our team will explain the next steps.
Does approval mean the money has already arrived?
No. After our approval, the payment provider needs time to complete the transfer. For bank transfers, weekends and public holidays can also delay the credit.
Are all withdrawals free?
Fees may apply. For bank transfers, intermediary banks may charge fees up to the equivalent of €16. If the payment uses another currency, conversion differences may also occur.
Can I withdraw with an active bonus?
Bonus funds and winnings generated from them can only be withdrawn after the wagering requirements have been met. If you withdraw your deposit early, the bonus and related winnings are forfeited. The other withdrawal terms still apply.
What happens if I send a crypto payment on the wrong network?
The payment may be lost. Recovery is not guaranteed. The currency, network and receiving address must all match the relevant payment.
Can I request a withdrawal on my smartphone?
Yes. You use the same cashier and account as on a computer. The verification requirements, wagering requirements and withdrawal limits remain the same.
Your payments, your SpinMama account
Manage deposits and withdrawals in your account cashier. If you have questions about a request, our team can help.